Duration

Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.

Eligibility Criteria

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-Returnable Items

Certain types of goods are exempt from being returned, including perishable goods, intimate or sanitary goods, hazardous materials, and flammable liquids or gases. Digital and personal care products including gift cards, downloadable software products, health and personal care items are non-returnable as well.

Documentation Requirement

To complete your return, we require a receipt or proof of purchase such as payment slips

Manufacturer Returns

Please refrain from sending your purchase back to the manufacturer.

Partially Refunds

Partial refunds may be granted under specific circumstances, including:

    • Items not in their original condition, damaged, or missing parts for reasons not due to our error

    • Items returned more than allowable return period, which is 7 days from purchase date.

Refunds Process

Upon receiving and inspecting your returned item, we will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

Late or Missing Refunds

If you haven’t received a refund yet, please first check your bank account. Subsequently, contact your credit card company and bank. If you’ve completed these steps and still haven’t received your refund, please contact us at hswareheavensdnbhd@hotmail.com

Sale Items

Only regular priced items may be refunded. Sale items are not eligible for refunds.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at admin@hswareheaven.com

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. If the item wasn’t marked as a gift when purchased, the refund will be issued to the original payment method.

Shipping returns

Please email us at admin@hswareheaven.com and request for a return address before you return the product. You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on your location, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

For further assistance or inquiries regarding refunds and returns, please contact us at hswareheavensdnbhd@hotmail.com.